Terms of service

Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern your access to and use of the Allytah website, including all related services, content, products and features available through our online store.

Please read these Terms carefully before using our website or placing an order. By accessing or using our website, you agree to be legally bound by these Terms, our Privacy Policy, Shipping Policy and Return & Refund Policy.

If you do not agree with these Terms, you must not use our website or purchase products from us.

1. Company Information

This website is owned and operated by:

Allytah
Lönnebergagatan 3B
212 45 Malmö Sweden

Organization Number: 870223-3647

VAT Number: SE870223364701

Email: hello@allytah.com

Throughout these Terms, the words "Allytah", "we", "our", and "us" refer to Allytah.

2. Scope of These Terms

These Terms apply to all visitors, customers and users of our website, regardless of whether you browse our website, create an account or purchase products.

By accessing our website or placing an order, you confirm that you have read, understood and accepted these Terms.

Your use of our website is also subject to our:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Cookie Policy (where applicable)

These documents form part of these Terms.

3. Eligibility

To purchase products from Allytah, you must:

• be at least 18 years old, or
• have the permission of a parent or legal guardian where permitted by applicable law.

By placing an order, you confirm that:

• all information you provide is accurate and complete;
• you are legally capable of entering into binding agreements; and
• you are authorized to use the payment method provided.

We reserve the right to refuse service or cancel orders if we reasonably believe these conditions are not met.

4. Availability of Our Website

We strive to keep our website available at all times.

However, we do not guarantee uninterrupted access.

We may temporarily suspend or restrict access to all or part of our website for maintenance, updates, security reasons or circumstances beyond our reasonable control.

We shall not be liable for any temporary unavailability of the website.

5. User Accounts

You may create an account to simplify future purchases.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• restricting access to your account;
• all activities carried out using your account.

You must notify us immediately if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive or unlawful activities.

6. Product Information

We aim to ensure that all product descriptions, ingredient lists, images, pricing and other information presented on our website are accurate.

However:

• product colours may vary depending on your device or screen settings;
• packaging may differ slightly from images displayed on the website;
• product availability may change without notice.

We reserve the right to correct errors, inaccuracies or omissions at any time.

7. Cosmetic Products

Allytah products are cosmetic products intended solely for external use.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual skin types vary.

We recommend performing a patch test before first use, particularly if you have sensitive skin or known allergies.

Discontinue use immediately if irritation occurs and consult a qualified healthcare professional where appropriate.

Always follow the instructions provided with each product.

8. Orders

Placing an order constitutes an offer to purchase products from Allytah.

All orders are subject to acceptance by us.

An order is not considered accepted until:

• payment has been successfully authorized; and
• you receive an Order Confirmation email from Allytah.

We reserve the right to refuse, cancel or limit any order for reasons including but not limited to:

• suspected fraud;
• pricing errors;
• product availability;
• payment authorization failure;
• suspected resale or commercial distribution;
• compliance with applicable laws.

If we cancel your order after payment has been received, you will receive a full refund using your original payment method.

9. Pricing

All prices displayed on our website are shown in the selected currency.

Where required by applicable law, prices include Value Added Tax (VAT).

For customers outside the European Union, prices do not include:

• customs duties;
• import taxes;
• local VAT/GST;
• brokerage fees;
• customs clearance charges.

These charges remain the responsibility of the customer.

Additional information can be found in our Shipping Policy.

10. Payment

We accept payment methods made available during checkout.

By submitting payment information, you represent that:

• you are authorized to use the selected payment method;
• the payment information provided is accurate and complete.

Payments are securely processed by trusted third-party payment providers.

Allytah does not store complete payment card information.

11. Order Confirmation

Following a successful purchase, you will receive an email confirming that your order has been received.

A separate shipping confirmation will be sent once your order has been dispatched.

Please ensure that the email address provided during checkout is correct.

12. Consumer Rights

Customers within the EU and EEA

If you are purchasing as a consumer within the European Union or the European Economic Area, you benefit from mandatory consumer protection rights under applicable legislation, including the Consumer Rights Directive (2011/83/EU).

Nothing in these Terms limits or excludes any mandatory rights that cannot legally be waived.

Details regarding cancellations, withdrawals, returns and refunds are available in our Return & Refund Policy.

Customers Outside the EU/EEA

If you purchase products from outside the European Union or European Economic Area, your purchase may also be subject to mandatory consumer protection laws in your country of residence.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable local law.

Where local legislation differs from these Terms, mandatory local consumer protection laws shall prevail to the extent required.

13. Shipping & Delivery

Allytah ships to customers in selected countries worldwide. Available shipping destinations, delivery methods and estimated delivery times are displayed during checkout.

Delivery times are estimates only and should not be considered guaranteed delivery dates.

While we make every reasonable effort to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• courier delays;
• customs inspections or clearance procedures;
• extreme weather conditions;
• strikes or labour disputes;
• governmental actions;
• force majeure events.

Risk of loss and ownership of the products passes to you once the order has been delivered to the delivery address provided during checkout.

Additional information can be found in our Shipping Policy.

14. International Orders

Allytah welcomes customers from many countries around the world.

If your order is shipped outside the European Union, you acknowledge that:

• your order may be subject to customs duties, import taxes, VAT, GST or other local fees;
• such charges are imposed by your country's authorities and are not controlled by Allytah;
• these charges are the customer's responsibility unless otherwise stated.

Customers are responsible for ensuring that the products ordered comply with local import laws and regulations.

Allytah cannot be held responsible if products are delayed, confiscated or refused by customs authorities due to local regulations beyond our control.

15. Returns & Refunds

Returns, withdrawals, exchanges and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

Customers within the European Union and European Economic Area benefit from statutory consumer rights in accordance with applicable legislation.

Customers outside the EU/EEA may also have mandatory consumer rights under the laws of their country of residence.

Nothing in these Terms limits any rights that cannot legally be excluded.

16. Product Safety

Our products are intended to be used only as described on the product packaging or product pages.

Customers should always read ingredient lists carefully before use.

If you are pregnant, breastfeeding, under medical treatment or have a diagnosed skin condition, we recommend consulting a qualified healthcare professional before using active skincare products.

Allytah shall not be responsible for adverse reactions resulting from:

• failure to follow product instructions;
• improper storage;
• misuse of products;
• known allergies or sensitivities not disclosed to us.

17. Intellectual Property

All content available on the Allytah website, including but not limited to:

• trademarks;
• logos;
• product names;
• photographs;
• graphics;
• illustrations;
• icons;
• text;
• product descriptions;
• videos;
• website design;
• layouts;
• downloadable materials;

is the exclusive property of Allytah or its licensors and is protected by applicable copyright, trademark and intellectual property laws.

No part of this website may be copied, reproduced, modified, distributed, published, transmitted or otherwise used without our prior written permission.

Unauthorized use may result in legal action.

18. User Content & Reviews

If you submit reviews, comments, testimonials, photographs or other content to Allytah, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish and distribute such content for marketing, promotional and business purposes.

You confirm that:

• you own the rights to the submitted content;
• your content does not infringe the rights of any third party;
• your content is truthful and not misleading.

We reserve the right to remove any content that we consider inappropriate, offensive, unlawful or misleading.

19. Acceptable Use

You agree not to use our website:

• for unlawful purposes;
• to commit fraud;
• to interfere with website security;
• to transmit malware or malicious code;
• to scrape, copy or harvest website content using automated means without our written permission;
• to violate applicable laws or regulations;
• to infringe the intellectual property rights of Allytah or third parties.

We reserve the right to suspend or permanently block access to users who violate these Terms.

20. Third-Party Services

Our website may contain links to third-party websites, payment providers or external services.

These third-party services operate independently from Allytah.

We are not responsible for:

• their content;
• their privacy practices;
• their availability;
• their terms of use.

Your use of third-party services is subject to their own terms and policies.

21. Promotions & Discount Codes

From time to time, Allytah may offer promotional campaigns, discount codes or special offers.

Unless otherwise stated:

• discount codes cannot be combined;
• discount codes have no cash value;
• discount codes apply only during their stated validity period;
• we reserve the right to modify or withdraw promotions at any time.

Where fraudulent or abusive use of promotions is suspected, we reserve the right to cancel the affected order.

22. Product Availability

All products are offered subject to availability.

We reserve the right to:

• discontinue products;
• modify product formulations;
• update packaging;
• limit purchase quantities;
• refuse bulk purchases where reasonably necessary.

We are not liable for temporary stock shortages or discontinued products.

 

23. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Allytah website, its content, products and services are provided on an "as is" and "as available" basis.

While we strive to provide accurate information and high-quality products, we do not guarantee that:

• the website will always be uninterrupted or error-free;
• the website will always be secure or free from viruses;
• product descriptions or other website content will always be complete or free from errors;
• our products will meet every individual's expectations or be suitable for every skin type.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.

24. Limitation of Liability

Nothing in these Terms limits or excludes liability where such limitation is prohibited by applicable law, including liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury caused by negligence;
• any liability that cannot legally be excluded.

Subject to the above, Allytah shall not be liable for:

• indirect or consequential losses;
• loss of profits;
• loss of business opportunities;
• loss of data;
• loss of goodwill;
• interruption of business;
• delays caused by third-party carriers or customs authorities.

Our total liability arising from any purchase shall never exceed the total amount paid by you for the relevant order.

25. Force Majeure

Allytah shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

• natural disasters;
• floods;
• fires;
• pandemics;
• governmental restrictions;
• war;
• terrorism;
• cyberattacks;
• power failures;
• courier disruptions;
• customs delays;
• shortages of raw materials.

Our obligations shall be suspended for the duration of such event.

26. Indemnification

You agree to indemnify and hold harmless Allytah, its directors, employees, representatives, contractors and service providers against any claims, losses, damages, liabilities, costs and reasonable legal expenses arising from:

• your breach of these Terms;
• your unlawful use of the website;
• your infringement of the rights of any third party.

This provision does not affect mandatory consumer rights.

27. Accuracy of Information

Although we make every reasonable effort to ensure the accuracy of the information published on our website, errors may occasionally occur.

We reserve the right to:

• correct pricing errors;
• update product descriptions;
• modify ingredient information where required;
• correct typographical mistakes;
• cancel orders placed based on obvious pricing or technical errors.

Where an order must be cancelled for these reasons, you will receive a full refund.

28. Privacy

Your privacy is important to us.

The collection and processing of personal data is governed by our Privacy Policy, which explains how we collect, use, store and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

By using our website, you acknowledge that you have read our Privacy Policy.

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Sweden.

If you are a consumer residing within the European Union or European Economic Area, you also benefit from any mandatory consumer protection laws applicable in your country of residence.

Nothing in these Terms shall limit any mandatory rights granted under applicable consumer legislation.

30. Dispute Resolution

We always encourage customers to contact us first so that we can resolve any concerns quickly and fairly.

If a dispute cannot be resolved directly, consumers residing within the European Union may have the right to seek assistance through their national consumer authorities or alternative dispute resolution bodies.

Nothing in these Terms prevents you from exercising any mandatory legal rights available under applicable law.

31. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted as closely as possible to its original purpose while remaining legally enforceable.

32. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available to us.

33. Entire Agreement

These Terms, together with our:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Cookie Policy (where applicable)

constitute the entire agreement between you and Allytah regarding your use of our website and your purchase of products.

They supersede any previous agreements or understandings relating to the same subject matter.

34. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• applicable legislation;
• our business operations;
• our products or services;
• our website functionality.

The latest version will always be available on this page.

The "Last updated" date at the top of these Terms indicates when they were last revised.

Where required by applicable law, we will notify customers of material changes.

35. Contact Information

If you have any questions regarding these Terms of Service, please contact us.

Allytah
Lönnebergagatan 3B
212 45 Malmö Sweden

Organization Number: 870223-3647
VAT Number: SE870223364701

Email: hello@allytah.com