Shipping policy

Shipping & Delivery Policy

Last updated: July 2026

Thank you for shopping with Allytah.

We are committed to delivering your order safely, efficiently and with care. This Shipping & Delivery Policy explains how orders are processed, shipped and delivered when you shop with us.

If you have any questions regarding shipping, please contact us at hello@allytah.com.

1. Company Information

Allytah
Lönnebergagatan 3B
212 45 Malmö Sweden

Organization Number: 870223-3647
VAT Number: SE870223364701

Email: hello@allytah.com

2. Shipping Destinations

Allytah currently ships to customers in:

  • European Union (EU) member states
  • European Economic Area (EEA) countries
  • United Kingdom (UK)
  • United States (USA)

At this time, we do not ship to countries outside these regions.

If your country is unavailable during checkout, we are unfortunately unable to process your order.

We are continuously expanding our shipping network and hope to offer delivery to additional destinations in the future.

3. Order Processing

Once your order has been placed, it will be carefully prepared for shipment.

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotional campaigns or holiday seasons, processing times may occasionally be longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

4. Shipping & Fulfilment

To provide fast, reliable and efficient delivery, Allytah works with trusted fulfilment partners located in different regions.

Orders are dispatched from the fulfilment centre best suited for your shipping destination, allowing us to provide faster delivery while maintaining high standards of quality and service.

5. Estimated Delivery Times

Delivery times begin once your order has been dispatched.

Estimated delivery times are:

Destination Estimated Delivery
Sweden 5–7 business days
European Union (EU) 5–7 business days
European Economic Area (EEA) 5–7 business days
United Kingdom 5–7 business days
United States 5–7 business days

Please note that these are estimated delivery times only and are not guaranteed.

Delivery may occasionally take longer due to customs procedures, carrier delays, severe weather, public holidays or other circumstances beyond our reasonable control.

6. Shipping Costs

Shipping costs are automatically calculated during checkout.

Shipping rates are based on:

  • destination country;
  • package weight;
  • selected shipping method.

The applicable shipping cost will always be displayed before payment is completed.

From time to time, Allytah may offer free shipping promotions. Any applicable conditions, such as minimum order value or eligible destinations, will be clearly communicated on our website.

7. Customs, Duties & Taxes

Customers within the EU and EEA

Orders shipped within the European Union and European Economic Area are generally delivered without additional customs duties or import charges.

Customers in the United Kingdom

Orders delivered to the United Kingdom may be subject to import VAT, customs duties or other charges depending on the order value and current UK import regulations.

Any such charges are the responsibility of the customer unless otherwise stated during checkout.

Customers in the United States

Orders delivered within the United States are generally shipped domestically through our regional fulfilment network, meaning most orders are delivered without additional customs duties or import processing.

However, customers remain responsible for any charges imposed by local authorities should applicable regulations change.

8. Order Tracking

Where available, tracking information will be sent by email once your order has been dispatched.

Please allow up to 24 hours for the tracking information to become active.

If you have not received tracking information within a reasonable time after receiving your shipping confirmation, please contact our Customer Support team.

9. Split Shipments

In some cases, orders containing multiple products may be shipped in separate parcels.

This helps ensure the fastest and most efficient delivery.

If your order is shipped in multiple parcels, you will receive separate tracking information for each shipment where available.

10. Delayed Deliveries

Although we work with reliable shipping partners, delays may occasionally occur.

Delays may result from circumstances including, but not limited to:

  • customs inspections;
  • severe weather conditions;
  • public holidays;
  • transportation disruptions;
  • carrier delays;
  • unforeseen operational issues;
  • events beyond our reasonable control.

Allytah is not liable for delivery delays caused by circumstances outside our reasonable control.

11. Lost Shipments

If you believe your shipment has been lost, please contact us as soon as possible at support@allytah.com.

We will work with the shipping carrier to investigate the shipment and assist you in finding an appropriate resolution.

Please note that investigations carried out by shipping carriers may require several business days to complete.

12. Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

If incorrect or incomplete shipping information results in:

  • delayed delivery;
  • failed delivery;
  • returned shipments;
  • additional shipping costs;

Allytah reserves the right to charge any additional shipping costs required to resend the order.

13. Refused or Unclaimed Deliveries

If a shipment is refused, abandoned or returned because:

  • customs duties or import taxes were not paid;
  • the delivery address was incorrect;
  • the shipment was not collected;
  • delivery could not be completed due to customer-related circumstances;

Allytah reserves the right to deduct from any eligible refund:

  • return shipping costs;
  • customs handling fees;
  • carrier charges;
  • any other reasonable costs incurred.

Further information can be found in our Return & Refund Policy.

14. Force Majeure

Allytah shall not be liable for delays or failure to deliver resulting from circumstances beyond our reasonable control, including but not limited to:

  • natural disasters;
  • pandemics;
  • governmental actions;
  • war or civil unrest;
  • strikes;
  • transportation disruptions;
  • customs inspections;
  • cyber incidents;
  • severe weather conditions.

Where possible, we will keep customers informed of significant delivery delays.

15. Questions About Shipping

If you have any questions regarding shipping, delivery or your order, our Customer Support team is happy to assist you.

Email: hello@allytah.com

We aim to respond to all enquiries within 1–2 business days.