Refund policy

Return & Refund Policy

Last updated: July 2026

At Allytah, we want you to feel confident when shopping with us. If something isn't right, we're here to help.

This Return & Refund Policy applies to all purchases made through our website.

1. Company Information

Allytah
Organization number: 870223-3647
Malmö - Sweden

2. Right of Withdrawal (Customers in the EU/EEA)

If you are a consumer residing within the European Union (EU) or European Economic Area (EEA), you have the legal right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with applicable consumer protection laws.

The withdrawal period expires 14 days after the day you (or a third party appointed by you) receive your order.

To exercise your right of withdrawal, please contact us by email before the withdrawal period expires. Or use our return form you find at the end of our home page.

Please include:

Your full name
Order number
Products you wish to return

Returned products must comply with the conditions outlined in this policy.

3. Returns for Customers Outside the EU/EEA

Customers located outside the European Union or European Economic Area are not covered by the EU statutory right of withdrawal.

However, Allytah accepts returns of eligible products within 14 days of delivery, provided that:

the products are unused
unopened
in their original packaging
in resalable condition
all safety seals remain intact

Return shipping costs, customs duties, import taxes and any additional fees are the responsibility of the customer unless the return is due to an error made by Allytah or the product is defective.

Original shipping costs are non-refundable unless required by applicable local law.

4. Conditions for Returns

To be eligible for a return, products must:

be unused
remain unopened
include all original seals
be returned in their original packaging
be in a condition suitable for resale

For health, hygiene and product safety reasons, we cannot accept returns of cosmetic products that have been:

opened
unsealed
tested
partially used
fully used

This exception applies under Article 16(e) of the EU Consumer Rights Directive and similar consumer protection legislation in many jurisdictions.

7. International Returns

For orders shipped outside the European Union, any customs duties, import taxes, brokerage fees, or other charges paid to local authorities are non-refundable.

If a shipment is refused or returned because customs duties or import charges were not paid by the customer, Allytah reserves the right to deduct any return shipping costs, customs fees, or other charges incurred before issuing a refund.

How to Return an Item

Before returning any item, please contact our Customer Support team at hello@allytah.com to request a return authorization or use the return form at the end of our Home page.

Please include:

Your full name
Order number
The product(s) you wish to return
The reason for your return (optional for EU consumers exercising their right of withdrawal)

Once your return request has been approved, we will provide you with return instructions.

Return Address

Returns should only be sent after receiving return authorization from our Customer Support team. Once your return request has been approved, we will provide the correct return address and instructions.

Packaging Your Return

To ensure your return arrives safely, please:

Use the original packaging whenever possible.
Securely package the product to prevent damage during transit.
Include any accessories, inserts, or promotional items received with the order, where applicable.
Clearly mark your return authorization or order number inside the parcel.

We recommend using a tracked shipping service, as Allytah cannot be held responsible for returns that are lost or damaged during transit.

Products damaged due to insufficient packaging may not be eligible for a full refund.

Return Shipping Costs

Unless the return is due to our error, a defective product, or otherwise required by applicable law, the customer is responsible for the cost of returning the item.

We do not accept parcels sent cash on delivery (COD) or without prior approval.

Processing Your Return

Once your return has been received, our team will inspect the product to ensure it meets the return conditions outlined in this policy.

If approved, your refund will be processed within 14 days using the original payment method.

If the returned product does not meet the return requirements, we reserve the right to refuse the refund or issue only a partial refund where permitted by applicable law.

Questions?

If you have any questions regarding returns, refunds or your consumer rights, our Customer Support team is happy to help.

Email: hello@allytah.com

We aim to respond to all enquiries within 1–2 business days.

Applicable Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of Sweden.

Nothing in this policy limits or excludes any mandatory consumer rights that apply under the laws of your country of residence or applicable consumer protection legislation.